Privacy policy
Last updated 2026-06-16
This policy explains what personal data Axiom FX collects, why, who processes it, and your rights. Questions or data requests: support@axiomfx.ai.
What we collect
Account details you provide (name, email, password — stored hashed, never in plain text); your order and licence information; the MT5 account number(s) you bind a licence to; the crypto payment amount and transaction reference; support correspondence; and basic, privacy-respecting usage analytics (e.g. pages visited). We do not collect your broker login or your wallet's private keys, ever.
How we use it
To create your account, deliver and validate your licence, take payment, provide support, prevent fraud and licence abuse, meet legal obligations, and improve the product. We do not sell your personal data and we do not run third-party advertising trackers.
Legal basis
We process data to perform our contract with you (delivering the licence and support), for our legitimate interests (security, fraud prevention, product improvement), and to comply with law. Where consent is required (e.g. certain analytics), we rely on your consent and you may withdraw it.
Who processes your data
We use a small number of trusted service providers strictly to run the Service: a cloud hosting and database provider, a transactional-email provider (to send your licence and account emails), and public blockchain explorers (to confirm your on-chain payment — these see only public chain data, never your identity from us). These providers process data on our instructions; we do not authorise them to use it for their own purposes.
Cookies & analytics
We use only essential cookies/local storage needed to run the site (keeping you signed in, holding your checkout order so a refresh doesn't lose it) and limited analytics. See our Cookie policy for detail and how to control them.
Data retention
We keep account, order and licence records for as long as your licence is active and thereafter as needed for legal, tax, security and dispute-resolution purposes, then delete or anonymise them. You can ask us to delete data sooner where we are not required to keep it.
International transfers
Your data may be processed in countries other than your own. Where it is, we take reasonable steps so it remains protected to a standard consistent with this policy.
Your rights
Depending on where you live (including under the EU/UK GDPR and the CCPA), you may have the right to access, correct, delete, port or object to the processing of your personal data, and to withdraw consent. We do not sell personal information. To exercise any right, email support@axiomfx.ai and we will respond within the time the law requires.
Security & children
We use reasonable technical and organisational measures to protect your data (including hashed passwords and access controls), though no system is perfectly secure. The Service is not directed to anyone under 18, and we do not knowingly collect their data.
This is a plain-language summary of our policies, written to be readable. If anything here is unclear, or you have a data, refund or legal question, email support@axiomfx.ai and a person will answer.