Refund policy
Last updated 2026-06-16
A 30-day profit-or-refund guarantee on the licence fee, plus a separate fitness-for-purpose cover. Plain terms, no fine-print traps.
The 30-day profit-or-refund guarantee
Run Axiom FX AI on a live MetaTrader 5 account for 30 consecutive days from the date your licence is issued, installed and configured as described in the setup guide, using the supplied licence. If, at the end of that period, your account's closed profit & loss — counting spread, commission and swap — is not in net profit, you may request a full refund of the $999 licence fee.
What 'net profit' means
Net profit is your realised, closed P&L over the 30 days on the account the licence is bound to, after spread, commission and swap. Floating (open) positions and unrelated manual trades are not counted.
What the refund covers
The refund is the $999 licence fee only, returned in USDT (TRC20) to the wallet you paid from, with no clawback. It is not a reimbursement of trading losses, fees, spreads, swaps or lost capital. Trading carries risk and you may lose money regardless of the software; the guarantee protects you from paying us for a month that didn't put you ahead — it does not protect your trading capital.
Doesn't install or activate
Separately from the profit guarantee: if the EA simply does not install or activate as described and we cannot resolve it with you, you are covered for a full licence-fee refund regardless of the 30-day window.
Conditions
To be eligible under the profit guarantee, the EA must have run on a funded live account for the full 30-day period using the supplied licence and the recommended settings. Requests made outside the 30-day window, or where the EA was not installed and run as described, may not be eligible. We may ask for read-only verification (e.g. a broker statement or verified track-record link) that the EA was run for the period.
How to request
Email support@axiomfx.ai with your order ID inside the 30-day window. We aim to process eligible refunds promptly, in USDT (TRC20) to your original wallet.
This is a plain-language summary of our policies, written to be readable. If anything here is unclear, or you have a data, refund or legal question, email support@axiomfx.ai and a person will answer.