Legal
Refund policy
Last updated 2026-06-14
When refunds apply.
Eligible
If the EA does not install or activate as described and we cannot resolve it within the refund window, you are entitled to a refund.
Not eligible
Because results depend on market conditions, your broker and your settings, refunds are not offered for trading performance.
How to request
Contact support with your order details within the refund window stated at checkout.
This is a plain-language summary for development. Have a qualified lawyer review and finalise all legal documents before going live.